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Pan Tours Hawaii, Inc. Terms and Conditions

By purchasing air transportation, ground transportation, hotels, attractions, travel insurance and other related travel services on, or any other Panda-owned affiliate (hereinafter collectively referred to as "The Panda Companies") websites, you agree to comply with the following terms and conditions contained herein.

Purchasing Tickets

Tickets for your travel and any accompanying companions on the same itinerary must be purchased only by you as the credit card holder. A valid phone number is required to secure your booking. Without exception, name changes are not permitted once reservation has been confirmed.

Whenever possible, air fare tickets will be issued electronically. In the event electronic ticketing is not available, paper tickets will be sent to the credit card holder's billing address only at an additional fee. We do not accept P.O. Box addresses, even if it is the cardholder billing address. A nonrefundable ticket processing and mailing fee will be added to all tickets that are not processed electronically and will be added to the total amount charged to you.

You are instructed to confirm your return or continuing reservations prior to flight--48 hours for domestic and 72 hours for international. Confirmation of domestic and international flights helps you to be aware of and deal with flight changes and delays. Failure to reconfirm international flights as stated above could result in the automatic cancellation of all continuing and return reservations.

Fare Increases

The Panda Companies are not responsible for fare increases that are a result of bookings not confirmed with a valid booking record locator. Fares are subject to change until a credit card is provided and approved. In rare instances, listed fares occasionally may not include additional surcharges, fees or taxes which may be charged in addition to the listed fare. If this is the case, we will notify you by e-mail of any difference between the actual fare and the listed fare, and you may advise us whether or not you wish to purchase the tickets at the new price. All fares are subject to change and seat or class availability. Most discount fares involve certain restrictions and are nonrefundable. A change in carrier(s), flight(s), time(s), date(s) or routings could result in a carrier demanding a full fare.

Incidental Charges

Incidental charges (including but not limited to parking, valet service, telephone, internet, rental car insurance or other incidentals) incurred by you or on your behalf for hotel, rental car, tours or other similar types of reservations and made on The Panda Companies’ websites are not included with the booking and are your sole responsibility.

Valid Visa or MasterCard Required

A valid Visa, MasterCard, Discover, Diners Club, JCB or American Express credit card must be used at the time the fare is reserved or tickets cannot be delivered or issued. We will notify you by e-mail if your reservation is cancelled due to an invalid credit card, credit card address or other reason why a ticket may not be issued. This may result in a higher fare when your credit card charge amount has been cleared, and you may advise us whether or not you wish to purchase the tickets at the new price. Your name and home address must exactly match the address on your monthly credit card statement from the issuing bank or the transaction will be denied. If electronic tickets are not issued, you must also be able to receive paper tickets at the address you listed in your personal file; someone must be available to sign for the tickets when they arrive at the profile listed address; or you must leave a signature waiver note to authorize a delivery of tickets with no receipt. Failure to do so may mean that you will not receive your tickets in time for travel.

Refunds, Cancellations

The Panda Companies reserve the right to charge a processing fee in the event of a refund or cancellation in addition to any charges imposed by airlines, carriers, transportation companies, tour operators, hotels, cruise companies, wholesalers or other related travel service companies. If your travel documents and/or tickets are deemed refundable in accordance with the published rules of the airlines, carriers, transportation companies, tour operators, hotels, cruise companies, wholesalers or other related travel service companies, any refunds will be made to our customers if and only after the money originally paid to these companies on your behalf has been paid back to The Panda Companies. In such events, The Panda Companies will make best efforts to return such funds back to customers in the timeliest manner possible. Most credit card refunds take 2 billing cycles to process. Additionally, the following terms and conditions apply:

• Once travel has commenced, the booking is totally NON-REFUNDABLE.
• Partially used bookings are totally NON-REFUNDABLE.
• Any unused or partially used components of the booking, including, but not limited to, hotel accommodations and car rentals, are NON-REFUNDABLE.
• Once purchased, insurance costs are totally NON-REFUNDABLE.
• All refunds of any unused air, cruise or ground transportation tickets are at all times subject to the rules and regulations of the carrier, which may not allow any refunds.
• Cancellation fees will be assessed and are NON-REFUNDABLE for any reason, including illness or any other emergencies.

We suggest you consider purchasing travel insurance if you are concerned about losses specifically caused by certain types of trip cancellations or delays. Please refer to the section of this website where travel insurance is offered for detailed terms and conditions.

Liability Disclaimer

The Panda Companies make no representations about the suitability of the information, software, products and services contained on their respective websites for any purpose, nor does such content constitute any endorsement or recommendation of such products or services by The Panda Companies. All such information, software, products, and services are provided "as is" without warranty of any kind. The Panda Companies disclaim all warranties and conditions that this website, its servers or any email sent from the Panda Companies are free of viruses or other harmful components. The Panda Companies hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement.

The Panda Companies shall, in no event, be liable for any type of punitive, incidental, special or consequential damages arising out of the use of this website in any way, or with the delay or inability to use this website, or for any information, products and services obtained through or otherwise arising out of the use of this website, whether based on contract, tort, strict liability or otherwise, even if The Panda Companies have been advised of the possibility of damages. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.

The Panda Companies are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such airlines, carriers, transportation companies, tour operators, hotels, cruise companies, wholesalers or other travel related service companies as well as for any acts of any government or authority for any personal injuries, death, property damage or any other damages or any resulting expenses. The Panda Companies have no liability and will make no refund in the event of any delay, cancellation, overbooking, re-scheduling, re-booking, re-routing, strike, force majeure, financial insolvency, bankruptcy or other causes beyond their direct control and have no responsibility for any such events as well as for any additional expenses or damages.

In no event shall The Panda Companies be liable for any direct, indirect, punitive, incidental, special or consequential damages arising in any way connected with: (i) customers’ access to, display of or use of this website or (ii) the delay or inability to access or display or use this website (including, but not limited to, customers’ reliance upon opinions appearing on this website; any computer viruses, information, software, linked sites, products and services obtained through this website; or otherwise arising out of the access to, display of or use of this website) whether based on a theory of negligence, contract, tort, strict liability or otherwise--even if The Panda Companies have been advised of the possibility of such damages.

The Panda Companies represent and serve as agents for carefully selected airlines, carriers, transportation companies, tour operators, hotels, wholesalers and other related travel services companies--all of which are disclosed principals and independent contractors. Every reservation accepted on The Panda Companies’ websites is subject to the terms and conditions of the airlines, carriers, transportation companies, tour operators, hotels, cruise companies, wholesalers or other related travel related service companies. The airlines, carriers, transportation companies, tour operators, hotels, cruise companies, wholesalers and other related travel services companies providing travel or other services on this website are independent contractors and not agents or employees of The Panda Companies.

Travel insurance may help to protect your trip costs when you, an immediate family member or a traveling companion cancel or interrupt a trip, or your trip is delayed, for a covered medical reason and other types of reasons under certain conditions and restrictions. The travel insurance plan also covers medical expenses and evacuation, includes 24/7 assistance services and provides compensation for lost or delayed baggage. Travel insurance is available to anyone purchasing flights and travel packages, concurrently purchases the insurance premium on this website and who is a citizen or resident of the United States or Canada. For more information on this plan and for the specific risks that it covers, please review the Schedule of Coverages. The Schedule of Coverage and details on the cost of this service are located in the section of this website where travel insurance is offered.

If, despite the limitations above, The Panda Companies are determined to be liable for any losses or damages which arises out any of the occurrences described above, then The Panda Companies’ aggregate liabilities will not exceed an amount greater than: (a) one-hundred twenty-five dollars (US$125.00) or (b) the transaction fees assessed for purchases on this website.

The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedies specified in these terms are determined to have failed its essential purpose. The limitations of liability provided in these terms inure to the benefit of The Panda Companies.

The parties further acknowledge that the limitations set forth in these terms and conditions are integral to the amount of fees charged by The Panda Companies for the services provided, and recognize that were The Panda Companies to assume any further liability beyond that set forth above, such fees would be substantially higher.


You agree to defend and indemnify The Panda Companies and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of your:

• Breach of these terms and conditions or the documents referenced herein;
• Violation of any law or the rights of a third party; or
• Use of this website.

Personal and Noncommercial Use Limitation

This website is for your personal and noncommercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information, software, products or services obtained from this website.

Copyright and Trademark Notices

All contents of this website are the property of:
The Panda Companies
1017 Kapahulu Avenue
Honolulu, HI 96816 USA
All rights reserved

Panda ®, Panda Travel ®, PandaOnline, Air To Hawaii, JAL Value Packs and the “Panda and Globe logo” are either registered trademarks or trademarks of or domain names used and registered by The Panda Companies.

No Unlawful or Prohibited Use

As a condition of your use of this website, you warrant that you will not use this website for any purpose that is unlawful or prohibited by these terms, conditions and notices.

Links to Third-Party Sites

This website may contain hyperlinks to websites operated by parties other than The Panda Companies. Such hyperlinks are provided for your reference only. The Panda Companies do not control such websites and are not responsible for their contents. The Panda Companies' inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Software Available on This website

Any software that is made available to download from this website ("Software") is the copyrighted work of The Panda Companies and/or their suppliers. Your use of the Software is governed by the terms of the end user license agreement, if any, which accompanies, or is included with, the Software ("License Agreement"). You may not install or use any Software that is accompanied by or includes a License Agreement unless you first agree to the License Agreement terms. For any Software not accompanied by a License Agreement, The Panda Companies hereby grant to you, the user, a personal, nontransferable license to use the Software for viewing and otherwise using this website in accordance with these terms and conditions and for no other purpose.

Please note that all Software, including, without limitation, all HTML code and Active X controls contained on this website, is owned by The Panda Companies and/or their suppliers, and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible. Without limiting the foregoing, copying or reproduction of the Software to any other server or location for further reproduction or redistribution is expressly prohibited. The Software is under warranty, if at all, only according to the terms of the License Agreement. You acknowledge that the Software and any accompanying documentation and/or technical information are subject to applicable export control laws and regulations of the USA. You agree not to export or re-export the Software, directly or indirectly, to any countries that are subject to USA export restrictions.

Service Help

For help with questions or problems with this website, contact us toll free at 800 303-6702 or email:

Typographical Errors

The Panda Companies’ websites makes every effort to ensure that information, products and prices listed are updated, accurate and complete. However, in the event a product is listed at an incorrect price or with incorrect information due to a typographical error or incorrect information received from our suppliers, The Panda Companies have the right to refuse or cancel any reservation based upon such typographical error or erroneous information, without regard to whether the reservation has been confirmed and your payment received by The Panda Companies. The Panda Companies’ only obligation will be to immediately issue a refund for the amount of the charge.

Modification of These Terms and Conditions

The Panda Companies reserves the right to change, at any time, the terms, conditions and notices under which this website is offered.


The agreements expressed in these terms and conditions are governed by the laws of the State of Hawaii, USA. You hereby consent to the exclusive jurisdiction and venue of courts in Honolulu, Hawaii, USA in all disputes arising out of or relating to the use of The Panda Companies’ websites. Use of this website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including, without limitation, this paragraph. You agree that no joint venture, partnership, employment or agency relationship exists between you and The Panda Companies as a result of these terms and conditions or use of this website. The Panda Companies' performance under these terms and conditions is subject to existing laws and legal process, and nothing contained in these terms and conditions is in derogation of The Panda Companies' right to comply with law enforcement requests or requirements relating to your use of this website or information provided to or gathered by The Panda Companies with respect to such use.

If any part of these terms and conditions is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these terms and conditions shall continue in effect.

These terms and conditions constitute the entire agreement between you and The Panda Companies with respect to this website and they supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and The Panda Companies with respect to this website. A printed version of these terms and conditions and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these terms and conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Fictitious names of companies, products, people, characters and/or data mentioned herein are not intended to represent any real individual, company, product or event. Any rights not expressly granted herein are reserved.

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