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Privacy Policy

Effective date: 1/9/06

Pan Tours Hawaii, Inc. (Pan Tours) is committed to honoring the privacy of the users of This privacy policy, which is a part of the overall Terms and Conditions of Use for this site, covers personally identifiable information of you and your customers that may be shared or communicated through this Site.

We reserve the right to change or amend this privacy policy at any time. We will post any amendments to this policy on this Site and their effective date. Any changes will apply to all information collected by us, including previously collected information. We recommend you review this privacy policy each time you visit this Site to confirm your understanding of how we treat personally identifiable information. Webmaster contact:

I. Your Personally-Identifiable Information.

Information we collect:
When you register for we will ask for personally identifiable information, including your name, address, phone numbers, email, ARC number, Hawaii travel agency license number and other information that helps us identify you, your agents and your business.

How we use it:
We use this information to verify eligibility for wholesale services as well as to conduct normal business-to-business sales and operations with your agency. At your request, we will use your email for notices regarding our rate sheets and services. This information is shared with two of our affiliates which provide related services: (i) Get2Hawaii, Inc., which processes our transactions in our booking engine, and (ii) Panda Associate Travel LLC dba Online Travel Services, which provides customer and agent support.

How you can change your information:
We try to keep our travel partner's information up to date. You can subscribe or unsubscribe to our email notification service at any time. Agents who are administrators for their agency accounts may also request addition or removal of sub-agents and their information from our list. Please notify us of any changes at

Your credit card information:
In our booking engine, you may use your agency credit card. That information is encrypted and secure and is neither available to our vendors nor our employees who may service your transaction.

Information collected for offline wholesale ticketing processes:

To facilitate offline ticket purchases and by prior arrangement with you, we may request your bank account number for an ACH bank transfer of funds. Your bank account number is kept in a secure file with very limited access, and transactions are handled with a form similar to a check that does not show your account number. If you purchase with a credit card, hard copies with the card number, such as faxes, are destroyed after the card has been processed. We do not share this information with 3rd parties, and it does not become part of the trip record.

II. Your Customer's Personally Identifiable Information.

Customer information that we collect:
When you create itineraries, reservations, and bookings on our booking engine, as authorized by your customer and on your customer's behalf, you must provide your customer's personally-identifiable information such as name, billing address, email address, telephone numbers, and you may provide a credit card number and expiration date, plus billing information, mileage plans, and other information. You must also provide us the names and information of companions who will be traveling on the reservations/bookings that you create.

How we use your customer's information:
Customer information is used by us, third parties who provide services to us, and our vendors to process and confirm reservations, issue boarding passes and tickets, bill for and provide other requested services, and notify of any changes and cancellations. This personally-identifiable information becomes part of a trip record that we retain. We do not share this information with third parties other than Get2Hawaii, Online Travel Services and applicable travel vendors. Your customer will receive an email confirmation of the travel arrangement, and occasionally we may need to contact your customer directly. Credit card information is not part of the trip record, and is securely encrypted and not available to vendors, or our employees who may service the transaction.

III. Other Matters.

Non-personal information:
Like many other Internet sites, we automatically collect non-personal information regarding our visitors, such as IP addresses, browser version, operating system, and we aggregate this information in order to analyze Web traffic and usage trends. Information of this nature is not associated with your personal information and we may share such anonymous, aggregated information about all of our customers and users with third parties.

To enhance your experience on our site, we or a third-party advertiser acting on our behalf, may place a "cookie" or "pixel tag" on your personal computer when you come to the site. "Cookies" are small pieces of information that are transferred by a website and stored by your Web browser on your computer's hard drive. Most Web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. If you decide not to accept our cookies, your ability to use some features on our booking engine may be impaired.

Security for our booking engine:
Information security is critical to our business. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We require that any personally identifiable consumer information sent to us by you be encrypted using industry-standard 128-bit SSL encryption. We use secure servers to protect your personal information and store information gathered on secure computers located in a locked data center. The number of employees involved in the management of the data center that have physical access to these computers is limited. We use firewalls and other security technology to prevent our computers from being accessed by unauthorized persons.

Permitted Disclosures to Government and Collection Purposes:
Notwithstanding anything above to the contrary, we may disclose any personally-identifiable information we collect (whether online or through offline sources) with or without notice to the affected individuals, if required to do so by law or court order, or if requested by a governmental or law enforcement authority in any country, or if such information is sought pursuant to a subpoena or other legal process. We may also disclose any personally-identifiable information that we collect to perform charge verifications, to report or collect debts owed, or to protect the rights, security or property of Pan Tours, its affiliates, our customers, or others. In the event that we or substantially all of our assets are acquired by another company, the information that we collect from our customers and website visitors would be included among the transferred assets.

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